FCC IAC Urges Better Communications, in Reports on Emergencies, Telemedicine
Different levels of government should improve coordination in emergencies and reduce barriers to telemedicine, the FCC Intergovernmental Advisory Committee reported, released Thursday. IAC covers delivering multilingual emergency alerts to people who speak in different languages or have communication disabilities, improving…
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communications among state, local, tribal and territorial government on emergency alerting system procedures, enhancing coordination for disaster resiliency efforts, and reducing regulatory barriers to telemedicine. There are “valuable insights and recommendations that will help inform the work of the FCC and that of our state, local, Tribal, and territorial government partners,” said FCC Chairman Ajit Pai. The FCC should develop “non-language-oriented” alerts based on symbols and colors to address the current paucity of multilingual emergency alerts and alerts intended for those with disabilities, said the multilingual alerting report. “Use of universal colors, symbols and sounds takes the language barrier out of the equation.” IAC suggested that state emergency communication committee alerting plans include reaching non-English speakers and the disabled. To prevent and minimize the repercussions of incidents such as the January 2018 false missile alert in Hawaii, SECCs should require state, local, tribal and territorial (SLTT) governments to regularly hold annual meetings of their emergency managers, said another report. The FCC should consider formalizing requirements that states document such meetings, the report said. Direct state EAS plans to involve social media protocols that include the specific SLTT entities that will issue messages, and the contents of such messages, it said. The FCC should update rules to require SECCs adopt recommendations from the agency’s report on the Hawaii incident to deal with and prevent false alerts, the document recommended. Those include changes to software to separate tests from real alerts, redundant lines of communication, and protocols for handling false alerts. Best practice “is to actually plan and coordinate with each other on a regular basis during ... normal, non-emergency, working conditions,” the disaster resiliency report said: Locate critical communications facilities and access roads and make recovery crews aware of critical lines to avoid damage. Wireless providers should set up roaming agreements in advance of disasters, and more work is needed to ensure public safety communications interoperability, it said. Barriers to telemedicine include limited technical support in rural hospitals, physician concerns over reimbursement, and complexities of credentialing and privileging for telecare providers, the IAC reported.