Price-cap carriers appear to fail state service quality standards, the Nebraska Public Service Commission found. The commission voted 5-0 at its Tuesday meeting to require the carriers -- Windstream, Frontier Communications and Lumen’s CenturyLink to submit reports and corrective action plans. Also, commissioners voted 5-0 to seek comments by May 3, and schedule a May 15 hearing, on a second 2024 NUSF reverse auction that could distribute $18.4 million (docket NUSF-131). A multiyear investigation (see 2311280061 and 2210260052) showed customers "are experiencing significant difficulty in obtaining adequate telephone service” from the three carriers, despite receiving large amounts of Nebraska USF (NUSF) support, said the service-quality order in docket C-5303. The PSC is especially troubled that some carriers “do not appear to have taken steps since the investigation was opened to proactively improve their service,” it added. Fiber cuts comprise only "a small percentage" of recent outages, said the PSC: The rest "appear to result from the carriers’ maintenance and repair practices on their own facilities." It’s likely that the carriers “failed to meet the standard of six trouble reports per one hundred access lines per month, per exchange,” the PSC said. The commission ordered each carrier to submit information by May 31 on how many trouble reports it received in each exchange monthly from November to April. Carriers must identify any exchange averaging eight or more trouble reports per 100 lines in any of those months. By June 28, each carrier "must develop a plan to improve service in" each identified exchange “sufficient to ensure the exchange does not exceed six trouble reports per one hundred lines each month.” In addition, the PSC said it found many customers complained about inadequate customer assistance and missed technician appointments. So, each carrier must develop a plan and report to the PSC on how they improved in those areas by June 28, the commission said. "The plan must ensure customers are able to call and reach a customer service representative familiar with Nebraska’s network and customers." Committed to reliability, Windstream is "reviewing the order and will work with the Commission on any findings," a spokesperson said. CenturyLink disagrees with the order’s conclusions and believes “these reports will show that we’re providing good service to our Nebraska customers,” a Lumen spokesperson said. Frontier didn’t comment.
Possibly facing the end of the federal affordable connectivity program (ACP), the California Public Utilities Commission should quickly modify grant rules to ensure service stays affordable, said The Utility Reform Network in petitions Friday and Monday. “We don’t have the luxury of time here,” said TURN Telecom Policy Analyst Leo Fitzpatrick in an interview Monday. The state cable association slammed TURN’s proposals. But the California Emerging Technology Fund (CETF), a group that has led efforts to sign up low-income Californians for ACP, supports having “another opportunity to discuss the imperative for California to have a back-up plan to replace the” federal program, said CEO Sunne Wright McPeak in an email Monday.
Colorado appropriators supported bills on the future of the state's high-cost support mechanism (HCSM) at Friday committee meetings. The HCSM, which provides subsidies to a dozen rural telecom providers, is scheduled to sunset Sept. 1. However, the Senate Appropriations Committee voted 8-0 for a bill (HB-1234) to prolong the fund indefinitely. It previously passed the House but will need another vote there to conform with Senate tweaks. Meanwhile, the House Appropriations Committee voted 7-4 for HB-1336, which transfers authority for awarding grant money from the HCSM to the state broadband office. A broadband deployment board in the governor's IT office currently distributes the money. Senate appropriators also voted 7-1 for a social media bill, HB-1136. The House previously passed the bill, which would require the state’s education department to create elementary and secondary school curricula on social media’s mental health issues (see 2403120065). In addition, it would require social media platforms to display pop-up warnings when users younger than 18 spend more than one hour on a platform during a 24-hour period and when they are active on social media between 10 p.m. and 6 a.m.
The Nebraska Legislature approved a comprehensive privacy bill as part of a larger package last week. The unicameral legislature voted 47-0 Thursday to approve a legislative omnibus (LB-1074) including the proposal from LB-1294 by Sen. Eliot Bostar (D). The privacy measure goes too easy on businesses, Consumer Reports (CR) said Friday. However, the Computer & Communications Industry Association (CCIA) said differences with other state laws will increase businesses’ burden.
Some Democrats warned they might join Republicans opposing a California digital equity bill when it reaches the Assembly floor. At a livestreamed hearing Wednesday, the Assembly Communications Committee voted 7-3, with one member not voting, to advance AB-2239 to the Judiciary Committee. The bill would codify in state law the FCC’s definition of digital discrimination (see 2402080068).
An Alaska effort to implement phone deregulation is back on. The Regulatory Commission of Alaska will soon seek comments on draft rules to implement SB-83, the state’s 2019 telecom deregulation law, commissioners decided 4-0 at their Wednesday meeting. The Alaska Department of Law in September disapproved rules that the RCA previously OK'd and suggested draft regulations that might cure the defects. In October, Alaska commissioners agreed to reboot the proceeding, directing staff to work with the law department to revise the draft (see 2310110046). On March 28 this year, the RCA received approval from the department to issue revised proposed rules for a 45-day comment period, said a Monday staff memo including the draft regulations. RCA staff said it's "prepared to make final arrangements” by the end of this week to close previous docket R-19-002 and start fresh in docket R-24-001. Prior to voting, Commissioner Bob Pickett said, "Let's get this thing moving."
A Tennessee bill restricting children on social media passed the Senate in a 30-0 vote Monday. HB-1891, which Gov. Bill Lee (R) supports, would require parental consent for kids younger than 18 on social networks (see 2403120065). The bill would take effect Jan. 1. Meanwhile, a Tennessee panel will study a broadband reporting bill during the summer, the state legislature’s House Commerce Committee decided by voice vote Tuesday. HB-2910 would have required state and federal broadband grant recipients to list unserved areas where they plan to deploy high-speed internet using government cash, and to say when they aim to have service in those places. The Senate unanimously passed the cross-filed SB-2907 last week (see 2404020060). But at the House Commerce Committee’s final meeting of this session, Chair Kevin Vaughan (R) said more time is needed to develop how the reporting will work. “We all need to know more about broadband throughout the state,” so legislators will work “diligently” on the bill over the summer, he said. Lawmakers should move quickly because of "disparities and inequities that exist among the haves and have-nots,” said Rep. Goffrey Hardaway (D). The legislator said he distrusts summer studies, which sometimes are used to “dismiss a bill altogether.” The chair assured Hardaway that won’t be the case here. Tennessee House Speaker Cameron Sexton (R) supports continued work on the bill, Vaughan said. "We're off to do a real summer study."
Some Minnesota lawmakers want to craft a net neutrality law even as the FCC prepares to vote on restoring federal open-internet rules. At a Tuesday meeting, the legislature’s Senate Commerce Committee laid over a bill (SF-3711) banning state contracts with companies that violate open-internet rules. While the action indefinitely postponed further Senate action on the measure, the proposal remains part of a pending House Commerce Committee omnibus (HF-4077). Also at the Senate Commerce hearing, members postponed action on a social media bill and advanced legislation meant to stop copper theft.
The FCC’s net neutrality draft order got state support from California Attorney General Rob Bonta (D) and the National Association of State Utility Consumer Advocates (NASUCA). Bonta's office said in a statement Friday that it supports “strong federal net neutrality rules that establish a floor of protection across the country.” The AG “especially applauds the draft order for acknowledging the important role states like California play in protecting net neutrality, and for declining to block enforcement of California’s own net neutrality law,” his office said. NASUCA praised the FCC draft for treating broadband as an essential service and leaving room for states. “The FCC correctly recognizes that there is a dual role for the federal government and states in addressing broadband and other essential services," and that classifying broadband internet access service "as Title II will enhance its ability to address public safety,” said Regina Costa, the group's telecom chair, in a Monday statement. NASUCA is glad the FCC declined to preempt California’s law or “all state authority over broadband,” she said. NARUC praised the draft last week (see 2404050068).
Maryland legislators received strong responses after sending privacy and online safety bills to Gov. Wes Moore (D) for final approval. Consumer Reports (CR) applauded the General Assembly for the comprehensive privacy bill (SB-541/HB-567) that it said exceeded other states’ laws in certain ways. On the other hand, tech industry group NetChoice bemoaned a growing patchwork of state laws, 16 and counting.