The FCC is working on an American Sign Language video to help tea...
The FCC is working on an American Sign Language video to help teach the deaf how to get 10-digit phone numbers for Internet-based telecom relay services, said a spokeswoman for the Consumer & Governmental Affairs bureau. The video will…
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appear on the commission’s Web site, but the spokeswoman declined to say when. An FCC official told us the project is on the “front burner.” Consumer groups for the deaf have urged the commission to do more outreach. The groups say marketing-filled education efforts by TRS companies have confused consumers (CD March 30 p8). One of the groups, Telecommunications for Deaf and Hard of Hearing is “optimistic” that the FCC will finish the clips “within the next several weeks,” Executive Director Claude Stout said. “The videos will be extremely helpful as we would get the information neutrally from the FCC. Some providers are doing a good job producing their own video clips. But they also market their brand” relay services “as they explain how to get a 10-digit number or how to make an emergency call.”