T-Mobile joined AT&T and Verizon Wireless, becoming the third of ...
T-Mobile joined AT&T and Verizon Wireless, becoming the third of the four major carriers to announce it will prorate early termination fees during the length of a contract. T- Mobile will change its ETF policy in the first half…
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of next year. Carriers have been under pressure from the FCC and Congress to reduce ETFs, a major cause of consumer complaints (CD Oct 19 p3). FCC Chairman Kevin Martin said before the AT&T and T-Mobile announcements he was considering a hearing before the commission to examine ETFs in the wireless and other industries regulated by the agency. Sources said a hearing remains possible. Sprint hinted a change could be coming during a call to discuss its Q3 results (CD Nov 2 p6). “We want to do everything possible to create a great experience so customers want to stay with us for years,” said Sue Nokes, T-Mobile senior vice president of sales and customer service.