NY Senate Approves Bill Requiring Service Outage Hotline for Consumers
The New York Senate voted 56-4 on Thursday to require cable and broadband providers to maintain a 24/7 toll-free number for service outages. The bill, SB-6200, now moves to the state assembly for consideration. Sens. James Skoufis (D), Shelley Mayer…
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(D) and Steven Rhoads (R) introduced it in March. The toll-free number would be required to "adequately address a surge in phone call volume" during emergency situations or extreme weather conditions, according to the legislation text. "Any New Yorker will attest to the frustration of contacting a company when an issue arises," said a bill justification. The measure ensures that consumers can "easily reach their service provider to address any issues."