Price-cap carriers appear to fail state service quality standards, the Nebraska Public Service Commission found. The commission voted 5-0 at its Tuesday meeting to require the carriers -- Windstream, Frontier Communications and Lumen’s CenturyLink to submit reports and corrective action plans. Also, commissioners voted 5-0 to seek comments by May 3, and schedule a May 15 hearing, on a second 2024 NUSF reverse auction that could distribute $18.4 million (docket NUSF-131). A multiyear investigation (see 2311280061 and 2210260052) showed customers "are experiencing significant difficulty in obtaining adequate telephone service” from the three carriers, despite receiving large amounts of Nebraska USF (NUSF) support, said the service-quality order in docket C-5303. The PSC is especially troubled that some carriers “do not appear to have taken steps since the investigation was opened to proactively improve their service,” it added. Fiber cuts comprise only "a small percentage" of recent outages, said the PSC: The rest "appear to result from the carriers’ maintenance and repair practices on their own facilities." It’s likely that the carriers “failed to meet the standard of six trouble reports per one hundred access lines per month, per exchange,” the PSC said. The commission ordered each carrier to submit information by May 31 on how many trouble reports it received in each exchange monthly from November to April. Carriers must identify any exchange averaging eight or more trouble reports per 100 lines in any of those months. By June 28, each carrier "must develop a plan to improve service in" each identified exchange “sufficient to ensure the exchange does not exceed six trouble reports per one hundred lines each month.” In addition, the PSC said it found many customers complained about inadequate customer assistance and missed technician appointments. So, each carrier must develop a plan and report to the PSC on how they improved in those areas by June 28, the commission said. "The plan must ensure customers are able to call and reach a customer service representative familiar with Nebraska’s network and customers." Committed to reliability, Windstream is "reviewing the order and will work with the Commission on any findings," a spokesperson said. CenturyLink disagrees with the order’s conclusions and believes “these reports will show that we’re providing good service to our Nebraska customers,” a Lumen spokesperson said. Frontier didn’t comment.

A Kansas 911 administration shakeup won approval from Gov. Laura Kelly (D) on Monday. She signed HB-2690 to replace the Kansas 911 Coordinating Council with a state 911 board, among other changes (see 2403060075). The governor signed another 911 bill Friday to end a five-year audit (see 2404150027). In Colorado, the Senate Appropriations Committee voted 5-4 on Tuesday to advance SB-139 to the full Senate. The bill would create a 911 services enterprise within the Department of Regulatory Agencies that could impose a user fee of up to 50 cents monthly per 911 access connection. Revenue from the new fee, which would be separate and in addition to an existing 911 surcharge imposed by the Colorado Public Utilities Commission, would fund 911 costs and expenses including statewide training, cybersecurity support, geographic information system programs, grants for public safety answering points and governing bodies and matching funds for 911 or emergency notification service grants.

A Tennessee bill restricting children on social media will go to Gov. Bill Lee (R). The state House concurred with Senate amendments to HB-1891 in a 90-2 vote Monday. Lee supports the bill, which would require parental consent for kids younger than 18 on social networks (see 2404090018). In Colorado, a social media bill will go on the Senate unanimous consent calendar, the chamber’s Appropriations Committee decided unanimously on Tuesday. The bill (SB-158) would require social media platforms to publish policies and update them within 14 days of any changes to the policies. Also, it would require companies to use reasonable age verification to give users the option of applying certain settings and parental tools for known juveniles under 18. In Wisconsin, bills on minors using social media (AB-373 and SB-385) failed Monday. So did two bills on social media censorship (AB-894 and AB-895). And Wisconsin legislators failed to pass a comprehensive privacy bill (AB-466 and SB-642). Privacy bills failed in previous sessions, too (see 2312190060).

Kansas Gov. Laura Kelly (D) supported ending a five-year 911 audit by the Kansas Legislative Division of Post Audit. Kelly signed HB-2483, the governor’s office said Friday. The state legislature passed that bill and another to shake up state 911 administration earlier this month (see 2404020059).

State agencies advised rejecting Lumen objections to an administrative law judge’s recommendation that the Minnesota Public Utilities Commission force the carrier to rehab its copper network to address reportedly widespread service quality problems. Lumen’s CenturyLink pushed back sharply earlier this month on the ALJ’s proposed findings and remedies (see 2404030012). Replying Friday in docket C-20-432, the Minnesota Office of Attorney General said, “The rosy picture of satisfied customers that CenturyLink presents is at odds with the evidence documenting the crackly reality wireline customers face.” The state Commerce Department agreed. “None of CenturyLink’s conclusory claims should cause the Commission to depart from the ALJ’s sound legal analysis,” rule interpretations and “findings that certain customers are not receiving adequate service and that certain facilities are failing to provide it.”

Microsoft applauded Nebraska lawmakers for passing a comprehensive privacy bill last week. “Microsoft is steadfast in our commitment to protect consumer privacy and work with policymakers at the state and federal level to advance robust privacy legislation,” a spokesperson emailed. Nebraska passing a Texas-style privacy bill drew concern Friday from Consumer Reports that the bill lacks teeth and doesn’t cover enough companies (see 2404120047). The bill still needs a signature from Gov. Jim Pillen (R) to become law.

Colorado appropriators supported bills on the future of the state's high-cost support mechanism (HCSM) at Friday committee meetings. The HCSM, which provides subsidies to a dozen rural telecom providers, is scheduled to sunset Sept. 1. However, the Senate Appropriations Committee voted 8-0 for a bill (HB-1234) to prolong the fund indefinitely. It previously passed the House but will need another vote there to conform with Senate tweaks. Meanwhile, the House Appropriations Committee voted 7-4 for HB-1336, which transfers authority for awarding grant money from the HCSM to the state broadband office. A broadband deployment board in the governor's IT office currently distributes the money. Senate appropriators also voted 7-1 for a social media bill, HB-1136. The House previously passed the bill, which would require the state’s education department to create elementary and secondary school curricula on social media’s mental health issues (see 2403120065). In addition, it would require social media platforms to display pop-up warnings when users younger than 18 spend more than one hour on a platform during a 24-hour period and when they are active on social media between 10 p.m. and 6 a.m.

Louisiana could use unspent cash from a broadband grant program for non-internet infrastructure. The state House voted 100-0 Thursday to pass HB-617, which would permit unobligated funds from the Granting Unserved Municipalities Broadband Opportunities (GUMBO) program for “nonbroadband infrastructure project uses.” Projects would need to satisfy the U.S. Treasury’s Capital Projects Fund. The bill will go to the Senate.

Illinois counties could lease or license fiber and other broadband infrastructure for delivery of high-speed internet under a bill the state's Senate approved unanimously Friday. After Senate passage, the bill (SB-3173) arrived in the House. Senators voted 59-0 for an amended bill that would allow counties to lease to public or private entities so long as they do so “on a nondiscriminatory, nonexclusive, and competitively neutral basis” and the county complies with safety codes and all other state and federal laws. The bill's original version would have let counties and municipalities sell local broadband service as a retail provider by obtaining a telecom carrier certificate from the Illinois Commerce Commission.

Create a state version of the affordable connectivity program (ACP) with New York ConnectAll broadband funding helping low-income residents pay for wired broadband, the Cable & Telecommunications Association of New York (CTANY) suggested Thursday. The New York Public Service Commission received comments from the association, which includes Altice and Charter Communications, in docket 22-M-0313. "If ACP is eventually extended by Congress, the state program can complement the federal benefit, but if it is not extended, the subsidy can be an important safety net to continue connectivity for the over one million households who ... rely on ACP in the state,” CTANY said.