Real-Time AI Could Make Need for Phone Numbers Questionable: Consultant
Real-time AI voice interfaces might undermine the role of phone numbers, Disruptive Analysis consultant Dean Bubley wrote Friday. Many AI chatbots have voice inputs with speech to text and then use large language models to parse the text and generate…
Sign up for a free preview to unlock the rest of this article
Communications Daily is required reading for senior executives at top telecom corporations, law firms, lobbying organizations, associations and government agencies (including the FCC). Join them today!
responses with a text-to-speech spoken reply. But now, several AI platforms also support speech-to-speech interaction with lower latency and more conversational fluidity, he said. That session initiation protocol combined with real-time AI "is a potential gamechanger" and could work as one side of a phone call or an entirely non-call voice application or service, he said. But it's unclear if telcos "are really prepared to engage with a 'number-optional' world for voice."