Automated Dialing Can Be Used Without Harm to Consumers: Sytel
Sytel, which sells dialer and contact center products, updated FCC Chairman Brendan Carr on its proposal (see 2502100021) that the agency rethink Telephone Consumer Protection Act rules to focus on “dialing outcomes” rather than the dialing method used. Automated dialing can be deployed without harming consumers, said a filing posted Tuesday in docket 02-278.
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“All predictive dialers include settings, either manual or automated, that allow strict control over how dialing is done,” Sytel said: “If any product behaves too aggressively, it is not due to design limitations but rather a failure of oversight or will.” The notion “that automated dialing must inherently lead to lots of nuisance calls is not supported by how modern dialing systems are built or deployed.” The company also said the FCC should consider adopting the FTC's telemarketing sales rule, which “has stood the test of time. It is clear, concise, and has proven effective in supporting business efficiency while protecting consumers from uncontrolled nuisance calls.”