Voice-Provider Industry Calls for 'Know Your Customers' Clarity
The FCC's "know your customers" requirement seemed to indicate that voice providers would have flexibility in adopting effective measures, but the proposed $4.5 million Telnyx fine seems to belie that, according to the Cloud Communications Alliance and Voice on the…
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Net Coalition. In docket 17-59 Tuesday, the voice-provider trade groups said the FCC is required by law to put out guidance that's subject to notice-and-comment rulemaking before imposing high civil forfeitures. They said the FCC should make clear that forfeitures can be imposed only when a voice service provider actually knows of illegal traffic or intended to allow the traffic onto its network. Otherwise, providers acting in good faith could be subject to substantial forfeitures, they said. The trade groups said it's not clear what standards the FCC will apply to determine whether a provider took “affirmative, effective measures” to prevent customers from making illegal calls. They said last year's Lingo Telecom content decree (see 2408210039) can't serve as "know your customers" guidance unless there's first a notice-and-comment rulemaking. Telnyx is fighting the proposed robocall fine (see 2503050026).