Sytel Urges FCC to Rethink Robocall Dialing Rules
Sytel, which sells dialer and contact center products, urged FCC Chairman Brendan Carr to rethink the agency's Telephone Consumer Protection Act rules to focus on “dialing outcomes” rather than the dialing method used. “Current TCPA interpretations focus on the capability…
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of dialing systems rather than their actual use,” said a filing Friday in docket 02-278. “This has led to complex enforcement challenges and continuing legal uncertainty. As the FCC appreciates, it has led to an interpretation of the TCPA that the only safe dialing process is a manual one, eschewing the benefits that proper automation can bring.” Neither manual nor hybrid dialing methods, with people “trying to emulate predictive dialers, can achieve anything like the performance of automated predictive dialers,” the U.K.-based company said. “The idea that humans can by themselves dial and profitably manage predictive campaigns of any size, without causing considerable levels of nuisance calls to consumers, is unfounded.”