FCC Approves 2 VRS Providers for TRS Numbering Directory Access
The FCC Consumer and Governmental Affairs Bureau on Friday approved the applications of Applied Development and Sorenson for access to the telecommunications relay services numbering directory as qualified direct video entities. The agency allows TRS direct video providers to seek…
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access to the directory “to enable more effective direct video communication using American Sign Language between consumers with hearing or speech disabilities and customer support call centers,” said the notice about Sorenson. Qualified providers must demonstrate “a legitimate need for such access and an awareness of its regulatory obligations,” it added: “These obligations include compliance with the rules and regulations governing [video relay services] providers’ access to and use of the Directory, the instructions of the TRS Numbering administrator, and the applicable standards pertaining to privacy, security, reliability, and interoperability.” The Applied Development notice has the same language.