Robocall and Caller ID Complaints Continue Dropping, FCC Tells Congress
Informal consumer complaints to the FCC regarding telemarketing, robocall and caller ID spoofing continue falling, according to an annual agency report to Congress released Friday. The report from the agency's Enforcement, Wireline, and Consumer and Government Affairs bureaus is required…
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under the Telephone Robocall Abuse Criminal Enforcement and Deterrence (Traced) Act. In 2023, the agency received 31,042 complaints about the receipt of unsolicited marketing calls or faxes using an artificial or prerecorded voice or an automated dialer. That compares with more than 39,000 in 2022 and more than 46,000 in 2021. It said it received 57,917 complaints last year about sales calls to residential or wireless telephone numbers in the National Do Not Call Registry, down from nearly 71,000 in 2022 and nearly 98,000 the year before that. It said it received 14,715 complaints involving fax or artificial or prerecorded voice systems, down from 19,000 in 2022 and nearly 29,000 the year prior. The agency received 31,594 misleading or inaccurate caller ID complaints in 2023, compared with nearly 40,000 in 2022 and more than 57,000 in 2021. The FCC's 2023 Traced Act report to Congress reported informal consumer complaints tallied through Nov. 30 of last year. When asked Friday about the change in reporting, with this year's report providing 12 months of 2023 but no 2024 numbers, the FCC didn't comment. The agency said that neither it nor DOJ collected forfeiture penalties or criminal fines for Telephone Consumer Protection Action Act violations in 2023.