Charter: ACP's End Dragged Down Q3 Broadband Results

2410310013). Charter said it lost 113,000 residential internet customers in the quarter. CFO Jessica Fischer said it retained the vast majority of subscribers who were previously receiving an ACP benefit. She said Q4 will likely see 100,000 internet subscriber disconnects for non-pay, as well as some voluntary disconnects, with ACP's end factoring in both. After Q4, the one-time impact from the end of the ACP program should be completed. Winfrey said Charter saw "significant" initial impact from hurricanes Milton and Helene due to power outages and downed poles and trees. He said all but roughly 10,000 customers have had their service restored. He said Charter is restoring service in the Asheville, North Carolina, area and pockets of Tampa Bay. Fischer said Charter anticipates 400,000 new subsidized rural passings in 2024 -- 35% more than in 2023, but lower than its original 2024 plan of 450,000 as it moved construction labor to storm-damaged areas. Winfrey said Charter now offers symmetrical, multi-gigabit speeds in eight markets, including Cincinnati, Dallas, Louisville and Rochester, New York, and is broadly marketing it. Network upgrades to bring symmetrical multi-gig speeds to other markets will be done by year's end. He said Charter's network upgrade should be done in 2027. Charter ended Q3 with 28.2 million residential internet subscribers, down from 28.6 million year over year; 12.4 million residential video subscribers, down from 13.8 million; 5.9 million residential voice subscribers, down from 7 million; and 9.1 million residential mobile lines, up from 7 million. It had revenue of $13.8 billion for the most-recent quarter, up from $13.6 billion the same quarter a year prior. MoffettNathanson's Craig Moffett wrote that going forward, Charter's broadband losses will be smaller "now that the worst of the ACP impact has been felt." He said fixed wireless access and fiber to the home competition also likely has peaked, "even if only slightly so."