FWA Customers More Satisfied Than Those With Wired Connections: J.D. Power
Fixed wireless access customers are more satisfied with their service than traditional wired internet customers, J.D. Power reported Thursday. FWA customers have an overall satisfaction score of 630, on a 1,000-point scale, compared with 538 for wired internet customers, the…
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report said. T-Mobile scored the highest at 649. “Fiber-wired internet service is the fastest and most reliable service for customers now reaching speeds over 5 Gig in some areas, but it comes at a cost, both in infrastructure investment and cost to the customer,” said Carl Lepper, J.D. Power senior director-technology, media and telecom: FWA is “a more accessible option that has become more widely available, less expensive and delivers more satisfaction across all parts of the customer experience we measure.”