Rosenworcel Circulates Order Targeting SIM Swap, Port-Out Fraud

to a new device or provider. The order would also require providers to immediately notify customers whenever a SIM change or port-out request is made on their accounts and “take additional steps to protect customers from SIM swap and port-out fraud,” said a Tuesday news release. “These new rules would set baseline requirements that establish a uniform framework across the mobile wireless industry while giving wireless providers the flexibility to deliver the most advanced and appropriate fraud protection measures available,” the FCC said. An accompanying Further NPRM would seek comment on “ways to further harmonize these rules with existing CPNI rules and additional steps the Commission can take to harmonize government efforts to address SIM swap and port-out fraud.” Announcing launch of a Privacy and Data Protection Task Force in June, Rosenworcel said one item would be following up on a SIM swap and port-out fraud notice released last year (see 2111160036). “Every consumer has a right to expect that their mobile phone service providers keep their accounts secure and their data private,” Rosenworcel said: “These updated rules will help protect consumers from ugly new frauds while maintaining their well-established freedom to pick their preferred device and provider.” A CTIA spokesperson emailed, “The wireless industry is committed to working with other stakeholders, including the FCC, to stay ahead of bad actors, while protecting the ability of legitimate customers to transfer their phone number to a new device or wireless provider.”