Shentel Says New Processes in Place to Prevent VoIP 911 Outages
Noting the FCC fine stemming from its VoIP-related 911 outage (see 304240063), Shentel emailed us Tuesday it "takes our 911 obligations very seriously, and we have already implemented new processes and procedures to prevent similar events from happening in the…
Sign up for a free preview to unlock the rest of this article
Communications Daily is required reading for senior executives at top telecom corporations, law firms, lobbying organizations, associations and government agencies (including the FCC). Join them today!
future." It said callers in the outage experienced one-way audio, but their numbers and locations "were successfully delivered to the 911 call center, and 911 operators were able to place return calls to communicate with the 911 callers."