Altice Tells NJ BPU Service Quality Is Better
Altice service quality in New Jersey is improving due to increased network investment, the company said in a Friday-posted response to a Board of Public Utilities probe. The cable operator now responds to more than 90% of customer phone calls…
Sign up for a free preview to unlock the rest of this article
Communications Daily is required reading for senior executives at top telecom corporations, law firms, lobbying organizations, associations and government agencies (including the FCC). Join them today!
within 30 seconds, abandons fewer than 3% of calls “and has seen a noticeable decline in call volume overall and calls raising service issues,” it said in docket CX21020139. Altice resolved more than 99% of customer complaints BPU brought to the company’s attention since early 2020 and met with 18 of 23 municipalities that raised concerns, it said. The board held a hearing in March (see 2103160021).