Pai: T-Mobile's June Outage a 'Failure'
FCC Chairman Ajit Pai condemned T-Mobile’s June 15 outage as a “failure,” with the carrier not following “several established network reliability best practices that could have either prevented the outage or at least mitigated its impact.” The outage, caused by…
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equipment failure and made worse by misconfigured network routing, lasted more than 12 hours, disrupting calling and texting, including to 911, and data in some areas, the FCC said Thursday, releasing a staff report. The Public Safety Bureau estimated at least 41% of calls failed during the outage, including 23,621 to 911. The bureau plans to release a public notice to remind companies of best practices, and will contact major transport providers to discuss network practices and help smaller providers, the agency said. T-Mobile apologized after the outage (see 2006180064). "Immediately following this incident back in June we took the necessary steps to address the issues that created the service interruption and remain committed to continual improvement," the carrier's spokesperson said Thursday.