Users More Satisfied With Spotify Than Pandora, SA Finds
Consumers are more satisfied with Spotify than Pandora, but Spotify customers are three times more likely to be frustrated by customer service issues, Strategy Analytics reported Thursday. More than 2,100 online U.S. reviews rated Spotify 4.07 out of five, 3.54…
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for Pandora. Issues with the app or software drove most consumer dissatisfaction, said SA, noting both apps received recent updates. Changing the user experience made Spotify harder to navigate, said SA analyst Kevin Nolan, and Pandora users report the app “no longer worked properly.”