CBP's ACE User Survey Shows Improving Satisfaction
The ACE user satisfaction survey showed the overall satisfaction rate increasing by 9 percentage points over the previous year, up to 80 percent, according to the results of the survey posted by CBP. Satisfaction with usability and ACE processes also…
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increased, according to the survey, which had 859 respondents. The agency also posted survey results from partner government agency ACE users, though that survey had only 97 respondents.