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CBP Still Finalizing Changes to Client Representative Division

Planned changes to the CBP Client Representative Division elicited a high volume of "feedback from discussions with the trade regarding the new model for how we assign brokers, importer self-filers, and vendor/service centers to Client Representatives," CBP said in a…

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Aug. 23 CSMS message. Currently, no changes have been made to the existing model and "before we finalize the approach, we will reach out directly to the client(s) affected by any changes," CBP said. Another webinar will be held in September before any changes are made, it said. CBP has said planned changes won’t completely shut off direct communication with ACE client representatives, as rumored (see 1807310032).