Smith Bagley Asks FCC for Extra Month to Incorporate New USAC Guidance Into Lifeline Forms
Smith Bagley Inc. asked the FCC to extend a July 1 Lifeline deadline by one month for implementing standard form requirements in the USF low-income program. The Lifeline-backed wireless provider has been working on incorporating Universal Service Administrative Co. language…
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into its forms and process flows, but USAC May 30 provided guidance that amounted to "new" substantive requirements, said its petition for a limited waiver posted Monday in docket 11-42. It said USAC instructed providers not to "re-format, re-order, condense, or change the layout in any way" and to ensure online form sections are in the same order as paper forms. "SBI was required to revisit" the forms it was developing and "redesign the process flow within its billing system," it said, noting it would be only partially compliant on July 1. "These changes must then be submitted to SBI’s billing vendor, who then must build the changes into the billing system architecture."