Informal Complaints About Windstream Just Iceberg's Tip, Say New Mexco PRC Staff
New Mexico commissioners should expand a probe into Windstream service quality to include whether the carrier is effectively using state USF support to keep its network in good repair, Public Regulation Commission staff said in case 17-00081-UT. The commission began…
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the probe based on informal complaints, but those reflect “just the tip of the iceberg,” staff said Thursday. Windstream service-quality metrics show “the informal complaints are symptomatic of a wireline network infrastructure in distress, and perhaps continuous decline,” it said. Staff is still amenable to reaching resolution by mediation, it said: “The parties have already laid some of the groundwork to that end, but did not reach an understanding.” Windstream disagrees “with the staff’s distorted characterization of our network and our service metrics, and we will file an appropriate response,” a company spokesman said Friday.