CPUC Directs Carriers to Refund Customers Affected by Wildfires
The California Public Utilities Commission directed utilities to implement emergency protection for customers affected by December wildfires in southern California. Commissioners voted 5-0 at their Thursday meeting to ask communications companies to refund customers for periods where they didn’t have…
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service due to the fires, suspend de-enrollment for non-usage rules and delay the renewal process for affected California LifeLine participants (see 1712260011). Also, commissioners unanimously agreed to consent agenda items including an order tweaking California Teleconnect Fund eligibility rules and a resolution providing $40.5 million in California High Cost Fund-A support for 10 small ILECs in 2018.