Phone Complaints Rise as Total Utility Complaints Fall, Pennsylvania PUC Says
Residential customer complaints about phone service spiked 34 percent at the Pennsylvania Public Utility Commission in 2016, the PUC said in a Wednesday news release. They were 1,662 of 10,368 total in 2016, as all complaints about regulated utilities decreased…
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3 percent, an annual overall complaint report found. Fifty-one percent of the phone complaints were about unsatisfactory service. The rest concerned billing disputes (15 percent), service delivery (11 percent), service terminations (3 percent) and competition (1 percent).