FCC Enforcement Bureau Commits to Create GAO-Recommended Performance Metrics
The FCC Enforcement Bureau plans to “develop and publish performance goals and measures for enforcement practices” to implement GAO recommendations for improving the bureau, Chief Rosemary Harold said in a letter responding to the recommendations that went public last week.…
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House Commerce Committee Republicans sought the GAO audit in 2015 (see 1510230068). The GAO found the FCC had improved the bureau’s efficiency over the past five years but that there needed to be clear “performance indicators, targets, and timeframes” to effectively measure that progress. Lack of metrics also makes it hard for Congress to do effective oversight, the GAO said. This week, the regulator issued an NPRM OK'd by commissioners to harmonize certain bureau complaint procedural rules (see 1709180055).