Iowa Deregulates Landline Service Quality
Citing effective competition for local services, the Iowa Utilities Board deregulated retail landline phone service quality in a Wednesday order in docket INU-2016-0001. Board members voted unanimously for the deregulation, which includes most customer service requirements, service quality standards and…
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rules on service discontinuation. Iowa previously deregulated rates for local exchange services. The IUB still has jurisdiction over intrastate access and other wholesale services, alternative operator services, service territories and other wholesale matters, it said. Also, the IUB said it would continue to regulate essential communications services including dual-party relay service, delegated authorities from the FCC, telecom carrier registration requirements and customer complaints about landline service quality or lack of service. Customers facing problems can change providers or file a complaint with the IUB, which would try to resolve it and discuss options, it said. IUB will open a rulemaking to update rules related to the action, it said.