New Mexico PRC Staff Urges Penalties in Windstream Probe

decide "whether and to what extent Windstream should be penalized for failing to provide telephone service in a safe, reliable manner,” staff said. Remedies may include reimbursement of state USF funds, it said. While Windstream said it's resolving problems in certain areas, "it remains that the quality of Windstream's telephone service is still largely lacking,” it said. "Windstream tries to dodge and weave its way around the Order to Show Cause by, for example, claiming that the Commission does not have jurisdiction or that Windstream is in compliance with the rules. … However, the facts show that Windstream should be required to face and answer the concerns regarding Windstream’s telephone service." The telco provided an action plan lacking specifics, staff said. "Windstream is disappointed by the PRC staff’s filing, which speaks in terms of isolated and explainable instances of problems," a spokesman said. "We take very seriously our obligation to provide phone service to our customers in New Mexico, and we are working diligently to resolve any issues that arise."