Windstream Faces New Mexico Probe on Service, Billing Complaints
Windstream will respond to a state probe by the New Mexico Public Regulation Commission (PRC) into complaints about poor service and billing issues, it said Monday. Commissioners voted 5-0 last week to open the investigation and consider sanctions and fines…
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for any violations found, the PRC said in a Friday news release. The agency received service complaints about the carrier from rural areas around the state, the PRC said. Windstream is subject to the agency’s quality-of-service standards, requiring that at least 85 percent of a telecom company’s service outages be rectified within 24 hours. Also, the commission probe will investigate whether Windstream misused USF support and if the company charged city franchise fees to customers not from that city, the PRC said. “Windstream is committed to serving its customers in New Mexico, and we look forward to working with the PRC to address their concerns,” a company spokesman said. “Since 2013, we have invested more than $48 million to enhance our network in the state. We strive always to promptly address any customer issues that may arise, even in remote areas where distance and terrain can complicate such efforts.”