Comcast Near Bottom in Customer Satisfaction, Says Temkin Report
Comcast produced the second-to-worst level of customer satisfaction this year across many industries, while Amazon tied for second best, in the 2016 Temkin Web Experience Ratings report. Temkin Group, a customer experience research firm, reports annually on how satisfied consumers…
Sign up for a free preview to unlock the rest of this article
Communications Daily is required reading for senior executives at top telecom corporations, law firms, lobbying organizations, associations and government agencies (including the FCC). Join them today!
are with large organizations across many industries. Comcast TV service scored 29 percent, which is 9 points below the TV service industry average, and Comcast internet scored 30 percent, 8 points below the ISP average, Temkin said. Charter and Cox also landed in the bottom 10, scoring 35 percent apiece. Cablevision, Dish Network and Bright House Networks tied for best among TV providers at 46 percent. AOL took the highest ISP rating at 51 percent, followed by AT&T (45 percent), Cablevision (44 percent) and Verizon (43 percent). On the top end of the ratings, Amazon scored 75 percent, handily outperforming the retail industry average by 19 points. Its Kindle business beat the computer industry average by the same amount, scoring 73 percent overall.