1 in 3 Smart Home Owners Has Device Problems, Parks Says
A third of smart home owners experience problems with smart home devices, said Parks Associates, and nearly 10 percent report problems connecting a smart home device to the home network router. Nascent technologies increase the likelihood of problems with setup,…
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interoperability and user error, said analyst Patrice Samuels. The number of connected products is expected to rise significantly this year, with half of broadband households intending to buy at least one smart home device in the next 12 months, and the most popular setup experience for these devices is plug-and-play, she said Tuesday: "The fewer the number of steps that consumers have to take to get their device up and running, the better."