FCC Launches Consumer Complaint Database
The FCC debuted its online Consumer Complaint Data Center Wednesday intended to provide “greater transparency into consumer complaints,” the agency said in a news release. “This online platform will provide the public with more information about consumer complaints and tools…
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to customize how they view the data,” the release said. “Greater transparency of our consumer complaint data further empowers consumers and provides the public -- as well as communications providers -- with greater insight into consumers’ concerns,” said FCC Chairman Tom Wheeler in a statement. The database will be updated daily with data on informal complaints submitted to the FCC, and will include information about the communications service being complained about, the method the consumer uses to get the service, the problem and the consumer's location, the release said. The information in the database will go back to 2015, the release said. “Such complaints can be used to inform policy decisions by the Commission, allow companies to facilitate resolutions to specific problems raised, and can be used by the Enforcement Bureau to track trends and enforce the Commission’s rules,” the release said. “This launch is another step in the broader effort of the FCC to streamline its consumer complaint processing and make more detailed, real-time data available to the public.”