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Midcontinent Addressing Rural Call Completion Issues, Lawyers Say, Advocating Waiver Request

Advocating for Midcontinent Communications' request to waive rural call completion reporting rules, lawyers for the cable operator with a "significant number of rural customers" said it's taking many steps to monitor whether calls are going through and to fix any…

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problems. "Where Midcontinent identifies an issue, it changes its routing tables to send calls to the identified location to [alternative] carriers," said an ex parte filing Tuesday in FCC docket 13-39. The operator made such changes 55 times in 2013 and 115 times this year, though not always because of rural call completion problems, its lawyers told Wireline Bureau Competition Policy Division staffers. The filing said the company has been "successful in limiting and reducing rural call completion issues affecting calls" made by its customers.