The Michigan Public Service Commission fielded 2,102 telecommunications complaints and...
The Michigan Public Service Commission fielded 2,102 telecommunications complaints and inquiries and issued 227 telecom orders in 2012, it told the Michigan Legislature in its 2012 report this week (http://1.usa.gov/ZdIHI4). The PSC noted the number of complaints dropped slightly compared…
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to the year before and attributed the change to customers’ migration “from landline telephones to wireless and Voice over Internet Protocol (VoIP) services.” Top concerns from state residents include billing errors, repair problems, cellular phones, cramming, service complaints and local number porting, it said. The report described ongoing complaints from rural telcos about least-cost routing and service quality problems in completing long-distance calls. “The Commission’s work in the telecommunications area included approving nine licenses for new telephone companies and revoking licenses for 17 companies that were grossly deficient in the statutory and regulatory responsibilities of licensed basic local exchange service providers,” the report said. “The Commission also approved 58 carriers as eligible telecommunications carriers to apply for federal Universal Service funding.”