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ITDS Reports ACE Helpdesk is Having Difficulty Identifying PGA Users

The International Trade Data System states the ACE Helpdesk (Technical Support Center [TSC] 1-800-927-8729M) is having difficulty in identifying PGA users in order to reset their ACE passwords. The TSC staff is currently unable to display or locate valid PGA…

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users in the ACE system user registry known as ITIM.