None of two dozen small Cal. businesses questioned knew they coul...
None of two dozen small Cal. businesses questioned knew they could get advanced cable services, found a study commissioned by a group partly backed by Verizon. Officials from the businesses weren’t aware they can get VoIP and other products…
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from cable operators, said Esteban Soriano, research dir.-Cal. Small Business Education Foundation. His study was sponsored by Consumers for Cable Choice. “The vast majority of small business participants indicated their cable services were or had been unreliable and that cable providers had very low customer service,” the report said. But Soriano said: “Our respondents indicated that competition for cable services was good and should result in better technology deployment.” The business foundation hopes to expand the research to include more companies, Soriano told us. Cable operators will have about 3.5 million business customers by 2009, Kagan Research has predicted (CD Oct 6 p12). In response to the study, an NCTA spokesman said: “It’s hard to take seriously any survey produced by a group which is funded by telephone monopolies that are asking Congress for special favors in order to fulfill their decade-long promises to provide local video service."