Comcast asked FCC to dismiss complaint by WideOpenWest (WOW) that...
Comcast asked FCC to dismiss complaint by WideOpenWest (WOW) that criticized predatory pricing schemes that WOW said were designed to put it out of business. WOW had said Comcast was offering 2 different rates, one for regular customers and…
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another lower one for consumers seeking to disconnect service and sign up for WOW service. Comcast said in response that price competition for competitive, deregulated services “is a good thing, not a cause for concern and it is certainly not a violation of ‘customer service’ rules.” Comcast said WOW had no standing to bring action on customer service rules since it was not customer, but competitor. “The allegations found in the complaint, to the extent they are comprehensible, are not cognizable under the Communications Act and the Commission’s rules,” Comcast said. Enforcement of customer service standards is matter for local franchising authorities, not FCC, Comcast said.