The "cable guy" perception of the cable industry -- stuck in increasingly outdated technology, with good customer service remaining elusive -- contains "kernels of truth" but is largely wrong, said NCTA President Michael Powell. The cable industry "has been working to chart a new course," Powell said in a column posted Monday on LinkedIn. The piece contrasts some of the negative perceptions the industry faces with what Powell called its "impactful and sustained actions." He said the cable industry "is driving toward widely available gigabit Internet speeds by 2017. We are deploying hundreds of thousands of Wi-Fi hotspots that allow consumers to access the Internet when untethered from their homes. From voice-controlled remotes to easier search options, companies are refreshing and transforming interfaces and navigation. On-demand libraries are growing deeper and easier to access." Comcast recently announced a huge effort to improve, he said, citing its commitment to spend $300 million on customer service and hire 5,500 new customer service professionals as among examples of cable "listening, learning and responding to complaints."

Cable One will split from parent Graham Holdings effective July 1, when Graham hands out shares of the cable operator's stock to Graham shareholders. Everyone holding a share of Graham stock June 15 will receive a share of Cable One July 1 as part of the spin-off, the media and educational services conglomerate company said in a Thursday news release. Shares in cable company are expected to begin trading on the New York Stock Exchange under the ticker symbol CABO.

Cox Communications is repeating its push for substantial conditions on AT&T's planned buy of DirecTV. The cable company said a combined company would mean "substantial dangers ... to competition for bundled video, voice, and data services." In an ex parte notice posted Friday in docket 14-90, Cox repeated and elaborated on several objections to the proposed deal and proposed regulatory steps to fix them, including that all video services offered by AT&T/DirecTV should be subject to Communications Act Section 628 rules, and requiring that AT&T/DirecTV use its own wiring -- not another provider's -- in any multidwelling unit it serves, or that it take steps to ensure it doesn't somehow interfere with a competitor's broadband service on that wiring infrastructure. AT&T/DirecTV will mean higher programming costs for smaller operators like Cox, as programmers raise prices on them to make up for the volume discounts a larger player like AT&T/DirecTV will be able to command, Cox said, repeating its request the FCC to limit those volume discounts as well to limit any exclusive programming contracts of AT&T/DirecTV. AT&T and DirecTV previously called some of the proposed conditions being put forward by deal critics “self-serving demands ... designed only to advance unrelated business interests" (see 1505270049).

Charter Communications CEO Tom Rutledge made a pitch for approval of Charter's buying Bright House Networks and Time Warner Cable, as he met with FCC Chairman Tom Wheeler to discuss the deal, the company said in an ex parte notice posted Friday in dockets 14-28 and 10-127. Rutledge told Wheeler the acquisitions "will bring substantial consumer benefits," such as improved Internet service for users, and won't lessen competition, the company said. Rutledge also told Wheeler that Charter generally agrees with open Internet rules, such as prohibition of paid prioritization, but "the company remains concerned about the regulatory uncertainty and potential unintended consequences" of the net neutrality order.

Altice isn't on a shopping spree for other U.S. communications companies, it said Thursday as it and Suddenlink Communications filed a joint application seeking regulatory approval of Altice's proposed takeover of Suddenlink. The application broadly spells out Suddenlink's expected ownership structure and makes a case for FCC approval, as the two said it would give Suddenlink "access to Altice’s operational expertise, scale and resources, thereby allowing [the combined companies] to become even more robust competitors in the marketplace for telecommunications services." Once the deal is concluded, Altice will indirectly own 70 percent of Suddenlink equity, with existing Suddenlink shareholders retaining the other 30 percent, the two said. Suddenlink would be the European telecommunications and cable company's entry into the U.S. market. It "has no existing interest in any United States communications entity, and thus Altice’s investment in ... will serve to bolster domestic voice, video, and broadband competition," the two said.

Time Warner Cable's four-year-old outdoor Wi-Fi network has grown to Dallas, San Antonio and Raleigh, North Carolina, the cable company said Thursday. The network -- part of TWC's network of 100,000 indoor and outdoor hot spots nationwide -- started in Los Angeles in 2011, and since expanded to New York City; Austin; Kansas City; Charlotte; Myrtle Beach, South Carolina; San Diego and Palm Springs, California; and the state of Hawaii. It's available for free to Time Warner Cable residential Internet customers or on a pay-as-you-go basis to others.

Showtime will start streaming its programming online in July, first through Apple. The Showtime streaming service will be available initially via Apple products for $10.99 a month, the company said Wednesday, saying it expects to announce further providers later. The Showtime move comes on the heels of HBO's partnering with Apple to start a similar streaming service in April.

Consumers generally don't like their pay-TV or Internet service, according to the American Customer Satisfaction Index's "ASCI Telecommunications and Information Report 2015" released Tuesday. Based on surveys of more than 70,000 consumers, the ASCI report looks at consumers' happiness with everything from their pay TV and Internet to phone service. Both pay-TV and Internet service received the lowest overall satisfaction rankings among the industries ASCI covers, with index scores of 63 each and with customer satisfaction for pay TV down 3.1 percent from the 2014 survey, while Internet was unchanged, the organization said. Among pay-TV providers, Verizon and its FiOS service was ranked highest, with an index score of 71, followed closely by AT&T's U-verse at 69 and satellite companies DirecTV and Dish, at 68 and 67, respectively. U-verse and FiOS were also the highest-ranked ISPs, with index scores of 69 and 68, respectively. Consumers' happiness with pay-TV service was down nearly across the board, as those surveyed gave lower rankings to everything from picture quality to understandability of bills, compared with 2014 numbers. The satisfaction with ISP service was more mixed, as consumers were happier with performance during peak hours but bearish on video streaming quality. Consumer satisfaction also was down 5.5 percent for wireline phone service and down 2.8 percent for wireless phone service, with Vonage and TracFone, respectively, garnering the highest consumer satisfaction rankings in those industries with Vonage rating 73 on the index and TracFone 77.

Bidders that can cover the most terrain should win out in the FCC’s Connect America Fund Phase II bidding, the American Cable Association said. The industry group’s Monday ex parte filing in docket 10-90, posted Tuesday, said association executives met last week with FCC officials to talk over the ACA’s proposal for how the competitive bidding should go for the buildout of improved broadband coverage across rural parts of the country. Giving extra weight to applicants that can serve the widest area of a region “will avoid the situation where a single bid for a single census block can prevail over a bid to build a great many census blocks throughout an entire area,” ACA said. Under the ACA proposal, a single round of bidding would be conducted in four consecutive stages, starting with networks capable of offering 1 Gbps/500 Mbps capacity, with the three subsequent stages offering less capacity to remaining census blocks. Applicants wouldn't include prices in their bids, with the expenses calculated by a price model and winning bids awarded based on maximum coverage in a county, ACA said.

Moving female watcher-oriented Game Show Network to a Cablevision's specialty sports tier filled with nothing but male-targeting networks is "nonsensical" and all about giving the cable company's affiliated networks the advantage, said David Goldhill, CEO of Game Show Network. It's about Cablevision's facing increasingly heated competition and not seeing the kind of value for GSN in relation to the higher carriage license fees it was demanding, countered Thomas Montemagno, Cablevision executive vice president-programming. Direct written testimony from the executives was among hundreds of pages of documents filed Tuesday with the FCC in docket 12-122 regarding GSN's carriage complaint against Cablevision. Tuesday was the deadline for supplemental trial briefs and written direct testimony in the complaint brought by GSN. Objections to Tuesday's filings are due June 12, with the hearing to begin July 7. Meanwhile, Chief Administrative Law Judge Richard Sippel is considering a motion by Cablevision for summary judgment dismissing the complaint (see 1504300051).