Shoppers could be hesitant to visit stores this holiday season, making the buy online, pick up in store (BOPIS) service an appealing option and an opportunity to test “brick-and-click” elements in post-purchases messaging, said retail consultant Monica Deretich. She suggested using parking lots as merchandising locations for last-minute items typically found at the checkout line. Marketing firm Sailthru, in whose Monday report the analyst appeared, singled out Best Buy’s curbside pickup experience (see 2005210037). Best Buy outlines “every step of the process,” provides links to help topics and displays relevant recommendations in post-pickup confirmations, said Deretich. The pandemic's impact is likely to “live on through the holidays,” she said.
Global shipments of smartphone battery cells were $1.5 billion in Q1, up 5% from the same 2019 quarter, reported Strategy Analytics Tuesday. TDK-owned Amperex held the top revenue share at 36.5%, with LG Chem at 28.4% and Samsung SDI at 17.5%. SA expects demand for smartphone battery cells to diminish this year with the slowdown in smartphone shipments amid the pandemic.
During the FCC's packing and moving to its new headquarters, access to the 12th Street NW building will be limited to 60 people per day, said in an agency memo Monday that we obtained. The memo, sent by Chief of Staff Matthew Berry, "strongly encouraged" employees to sign up for building access to move their possessions on a different day from other staffers whose workspaces are close by. The memo said staffers who are in the building to get their belongings will be required to wear a face covering and use designated one-way staircases. Berry said the agency will provide each staffer with "three three-ply washable face coverings, as well as a pen/stylus combo that can be used to limit the need to physically touch certain high-touch surfaces like elevator call buttons and the Xerox multi-function devices." Those can be reused, the CoS said. The FCC told employees telework will continue at least until Aug. 27, when the move to the new HQ is to be complete (see 2006290053).
Automakers' enhanced connected car “functionalities” can help stem COVID-19's spread, reported Gartner Monday: Automated door locks and engine start/stop actions using a smartphone app “can reduce surface contact inside the vehicle.”
Despite concerns networks might buckle under the strain of a sustained spike in internet traffic during the COVID-19 pandemic, Comcast’s network averaged “above-advertised speeds," blogged Chief Network Officer Jan Hofmeyr Monday. As part of a $12 billion investment, Comcast has doubled capacity every 2.5 years, said the executive. In March and April, Comcast added more than 35 terabits per second peak capacity to regional network facilities and 1,700 100-gigabit links to the core network vs. 500 in the year-ago period. It invested in pushing fiber to customers’ homes, Hofmeyr said.
Sheltering-at-home spurred a record number of consumers to experiment with over-the-top video, reported Parks Associates Monday. The churn rate for OTT services grew to 41% in Q1 from 35% in Q1 2019. During the COVID-19 pandemic, more than two in five U.S. broadband households trialed an OTT service, and 8% of U.S. broadband households surveyed subscribed to at least one new OTT service. Stay-at-home orders helped newcomers Disney+ and Apple TV+ beef up their subscriber rosters in Q1, with 49% of new OTT subscribers joining Disney and 27% picking up Apple TV+, Parks said. A key question is whether subscribers will keep these service, said analyst Steve Nason. “A significant challenge, especially for services relying on original programming, is delivering new content since production on many series has halted.”
The COVID-19 pandemic is harming Sony “production, development, sale and distribution” of products and services in all segments, said the company’s annual report posted Monday at the SEC, saying Sony expects “this negative impact” to continue well into the future, but it doesn’t risk delaying the holiday launch of the PlayStation 5. Sony-owned factories in China and Thailand making digital cameras and smartphones “are currently operating as usual,” it said. Sony’s retail sales are down “significantly due to the closure of retail stores globally,” said the report. Work-from-home orders and the ban on international flights due to the coronavirus “presented some challenges” in bringing the PS5 to market in time for the holiday, said the report. Sony encountered delays in the PS5 “testing process and the qualification of production lines,” it said. Development is “progressing” well, and “no major problems have arisen in the game software development pipeline,” it said.
Q1 smartphone panel revenue grew 3% globally, topping $9 billion, reported Strategy Analytics Monday. Samsung Display's revenue share was 51.8% in smartphone panels, followed by BOE (14.3%) and Tianma (8.2%), SA said. "We expect the display panel market to continue to observe a slowdown in smartphone panel demand due to disruptions in supply chains of customers along with a strong decline in demand for end-market products owing to COVID-19 pandemic.”
World Wrestling Entertainment's annual shareholder meeting, postponed from April due to the COVID-19 pandemic (see 2004100003), will be held virtually on July 16 because of health concerns, it said Friday.
Global IT spending on cloud-based infrastructure grew 2.2% in Q1, while investments in “non-cloud environments plunged 16.3%, reported IDC Thursday. “The broadening impact of the COVID-19 pandemic was the major factor driving infrastructure spending,” it said. “Widespread lockdowns across the world and staged reopening of economies triggered increased demand for cloud-based consumer and business services.” IDC forecasts the Q1 pace “will continue through rest of the year as cloud adoption continues to get an additional boost."